Reference

How ccrickex Handles Your Personal Information

Your privacy matters to us, and this policy tells you exactly what data ccrickex collects, why we collect it, and how we keep it secure. Access and eligibility depend on your local law and the regions where ccrickex operates.

Data collected only for account operationbKash, Nagad, Rocket payment details protectedContact us anytime to request your dataBangladesh-region eligibility applies
ccrickex How ccrickex Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or delete the personal information we hold on your account, our support team handles these requests directly. You can reach us through live chat, email, or your account dashboard — responses go out during our standard support window. We aim to resolve data requests within a reasonable timeframe, and we will confirm receipt so you know your request is being handled.

Live Chat Start a chat from your account dashboard. Give your registered mobile number and we will pull up your data record straight away.
Email Support Send your request to our support address listed in the account help section. Include your registered bKash or Nagad number for faster verification.
Account Dashboard Log in on mobile or desktop, go to account settings, and submit a data access or correction request directly from your profile page.
DATA HANDLING STANDARDS

How We Protect and Retain Your Information

ccrickex applies several layers of security to keep your account data safe. SSL encryption covers every data transfer between your device and our servers, so your payment details and login credentials are not exposed in transit. We review our data practices regularly and limit internal access to personal information on a need-to-know basis.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie settings in your browser at any time without losing your account.

Account Security

Each login is verified by a one-time password sent to your registered mobile number. If we detect an unusual login location, we flag it and may ask you to re-verify before allowing access.

Data Retention

We keep your account data while your account is active and for the legally required period after you close it. Once that period passes, personal records are deleted or anonymised from our systems.

Requesting Changes

To update, correct, or request deletion of your data, contact support via live chat or email with your registered number. We confirm every request in writing before making any change.

Common Questions About Your Privacy on ccrickex

Here are the questions we hear most often about how ccrickex handles personal data, cookies, and account information.

We collect your name, contact details, and the wallet number for your chosen payment method — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

No. Your mobile wallet PIN stays on your own device and app. We only record the transaction reference and wallet number needed to verify a deposit or process a withdrawal back to your wallet.

Log in to your account, go to the settings page, and submit a data access request. Alternatively, contact support via live chat or email with your registered mobile number and we will respond with your records.

Yes. Submit a deletion request through your account dashboard or contact support directly. We will process it in line with our retention obligations under applicable law, then confirm in writing when it is done.

We use session cookies to keep you logged in and analytics cookies to track page performance. You can disable non-essential cookies in your browser settings without affecting your ability to log in or make deposits.

Access is limited to staff who need it to operate your account, verify payments, or investigate a security concern. We do not share personal data with third parties for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.